Need A Separate Dedicated Client Support Team

It is obvious that no product or service, rendered by a brand, would be optimal or perfect. Some major flaws or annoying customers always need a reason to file a complaint. If the filing process is not easy, a company will surely lose its existing client. Around 75% loss of existing clientele is the reason for a complex complaint filing process. 63% of the reasons include delayed resolution after filing complaints.

How to resolve this hassle? It isn’t a complex task. A separate page or section should be created for filing the complaint on the website or portal itself.

Need A Separate Dedicated Client Support Team 

The complaint section should include the word limit of the complaint. Fields marked with asterisks like contact details and name of the consumer, country, and email address. With this, it will be easier to contact the consumer as soon as the complaint is resolved by the concerned executive from the department. This whole process should be managed by a dedicated client support team. By answering the queries of all consumers, they can offer the peerless support that clients really seek.